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In my previous post I explored the current Dynamics 365 Customer Engagement solution update practices and used the Playbooks feature as an example. Here’s a quick overview of what the actual Playbooks offer. The official MS documentation, “enforce best practices…
We’re living in the “post-October” era where many of the new Dynamics 365 Customer Engagement features promised in the Oct ’18 Release are materializing into the live environments. Not all of them, though, since that space train carrying the Business…