I recently read the news that Siebel had turned 20 years. Man, that is a respectable age for a CRM software product! Although its market share may have peaked 10 years ago already and today the discussion on the future…
Microsoft has released a YouTube video where Ruben Krippner talks you through the upcoming features of the Q2 2012 Service Update, a.k.a. Dynamics CRM R8. Since we already know much of the new release details through the Release Preview Guide,…
Four weeks ago I released the Part 1 of my Microsoft Dynamics CRM 2011 Walkthrough slides and now it’s time for Part 2: Solution & System Management. Thank you all for the positive feedback from the first part, much appreciated.…
There’s no shortage of great blog posts that give you samples of the new functionality unveiled in Dynamics CRM 2011 Beta, as the buzz around the new version in the CRM blogosphere is just incredible right now (cheers to everyone…
Like I mentioned in my previous post, cloud-based services are quickly becoming the default mode that people expect a CRM application to be delivered to them. Microsoft is clearly focusing their efforts on responding to this change of environment, but…
Back from a long time of inactivity, I decided to resurrect this blog with some content taken from the recent PDC09 sessions. Just like last year, presenting the feature set of the upcoming CRM version wasn’t really the main point…
