Whenever a new version of Dynamics CRM and now Dynamics 365 (the XRM part) are released, the first thing you should review is the “what’s new” documentation that Microsoft produces for three different audiences: users, admins/customizers and developers. For the “December 2016 update for Dynamics 365” a.k.a version 8.2 of what used to be called CRM, […]
Your Interaction Network in Dynamics CRM
One of my posts that seems to remain in high demand, based on the site visitor analytics, is Advanced Queries with Advanced Find. Written over two years ago, people still tend to read it far more often than the newer posts dealing with the latest trends around Dynamics CRM or instructions on how to leverage […]
Making Better Use of Business Process Flow Data
CRM 2013 Business Process Flows (BPF) have been designed to support a scenario where the same transactional records (opportunities, cases, custom entities like projects) can follow alternative process steps depending on the business logic required. For example, you can use the same opportunity entity to support the sales processes of two departments that are operating […]
Advanced Queries with Advanced Find
One of the more powerful features of Microsoft Dynamics CRM has to be the Advanced Find tool. What may initially seem like an intimidating maze of menus to a new Dynamics CRM user unfamiliar with the underlying data model, Advanced Find may quickly turn into an invaluable tool for anyone who needs to be able […]
Activity view default filter, missing due dates and how to modify the filter
Certain entities that contain the activity roll-up feature, namely accounts, contacts and opportunities, are also equipped with a date filter that allows you to choose whether you want to see all the activities related to the record or just a selected subset. By default this is “Next 30 days”, but you also can choose between […]
CRM 2011 subgrids ain’t what associated views used to be
Back in the days before we had Microsoft Dynamics CRM 2011 available, it was a commonplace customization to show entities related to the parent entity directly on the parent’s form by utilizing an iFrame. Making information such as latest history items (nowadays called closed activities) quickly visible to any user opening the form is often […]
