Tag event management

Analysis

The Social CRM that came to be: from 2010 to 2020

Looking back at what we expected from the emerging Social CRM landscape 10 years ago and what actually happened. A journey through Microsoft's efforts in embedding social into the core features of what still used to be called Dynamics CRM.

April 27, 2020
customer ecosystem event management marketing sales scrm service social social crm Social Engagement Social Listening