Tag case

Features

CRM 2013 SP1: Case Creation and Routing – The Details

In my previous post about the new functionality included in CRM 2013 SP1 / Spring ’14 release I laid out the big picture of how case creation and routing rules relate to cases and queues in Dynamics CRM. Now it’s…

June 3, 2014
case CRM 2013 email Leo online queue releases service Service Pack 1 Spring '14

Configuration, Features, News and events

CRM 2013 SP1: Case Creation and Routing – The Big Picture

The latest Dynamics CRM Online Spring ’14 release is now rolling out to existing and new customers (starting from the US data centers) and the on-premises equivalent of CRM 2013 Service Pack 1 will soon follow is now available from…

May 24, 2014
case CRM 2013 email Leo online queue releases service Service Pack 1 Spring '14

Tips

No-code Customizations with North52 Formula Manager, Part 3: Case Resolutions

In the previous articles (part 1 and part 2) we’ve explored how the North52 Formula Manager can be utilized in automating steps related to the sales process. This time we’ll be looking at a scenario related to service management, in an…

July 4, 2013
add-on case CRM 2011 customization development online process service solution usability