The first new component of the upcoming Dynamics 365 platform that has reached a stage of public preview is the Microsoft Common Data Model (CDM). Available via PowerApps, CDM can be provisioned in your Office 365 tenant with only a few clicks, so there’s little reason for not having a look an early look at […]
Dynamics 365: The Next Chapter of MS Cloud Business Apps
Have you heard about this brand new thing called “Dynamics 365” yet? If you attended or followed the WPC 2016 conference, I bet you have, since it was the big headline news for Microsoft’s partners and corporate customers that kicked off their FY17. Satya Nadella spent a significant part of the WPC keynote explaining how […]
Everything as a Service – Not Just Your CRM
Spring is in the air, at least if the Dynamics CRM 2016 Spring Wave announcement is anything to go by. It’s pretty amazing that only 2 days after we were given the 2016 update for our CRM Online environment there’s already the next batch of updates to pay attention to. Now here I was thinking […]
Gentlemen Prefer Solutions: The Expanding Dynamics CRM Footprint
If you haven’t worked with CRM Online using Office 365 Global Admin rights recently, you might have missed the new delivery mechanism that Microsoft has created for additional CRM functionality not included in a new Online org by default: preferred solutions. Unlike the traditional solution import mechanism under the CRM application’s Settings area, these preferred […]
Access Option Set Labels in Dynamics CRM OData Feeds via Power Query
If you’re using Dynamics CRM Online without direct access to the underlying SQL Server database, there may have been a few occasions when you’ve wished for more flexible options for reporting and customer data analytics than what is possible via configuring CRM charts or developing Fetch XML based reports in Visual Studio. Late last year Microsoft enabled […]
CRM 2013 SP1: Case Creation and Routing – The Details
In my previous post about the new functionality included in CRM 2013 SP1 / Spring ’14 release I laid out the big picture of how case creation and routing rules relate to cases and queues in Dynamics CRM. Now it’s time to take a more detailed look at how you would actually configure these rules […]
