Have you heard about this brand new thing called “Dynamics 365” yet? If you attended or followed the WPC 2016 conference, I bet you have, since it was the big headline news for Microsoft’s partners and corporate customers that kicked off their FY17. Satya Nadella spent a significant part of the WPC keynote explaining how […]
My New “CRM Rocks” Podcast Episode Is Out!
Do you enjoy reading news and thoughts from the world of Microsoft Dynamics CRM but wish that you could consume such content also in a “hands free” mode, by having someone talk about them rather than publish their thoughts in writing? Well hey: that’s what podcasts are for! If you’re looking for episodes to download to […]
The State of Dynamics in 2015
There’s been a lot going on in the world of Microsoft Dynamics during the past few months. As the summer vacation period is now here for many of us (hopefully), this feels like a good moment to reflect back a bit, discuss how the world has turned and share some thoughts on what I think it potentially means […]
Synchronization vs. Tracking: Understanding Activity Management Options in Dynamics CRM
Long before a company has any CRM system in place they will already have a bunch of customer facing activities like emails and appointments in the personal mailboxes and calendars of their employees. Once a CRM system is implemented, these activities will not magically disappear but rather they will continue to be a key element […]
eXtreme CRM 2013 Rome takeaways
There are no more Microsoft Convergence events held in Europe, but luckily the eXtreme CRM organization has stepped in to arrange a bi-annual conference where all the Dynamics CRM professionals can meet up and share information & thoughts on what’s happening around the product and the surrounding ecosystem. Last year in Berlin was the first […]
Windows 8, Outlook 2013 and Dynamics CRM – part 2
Back in August I wrote about my initial experiences of using a Windows 8 PC with Office 2013 to connect the Outlook client to Microsoft Dynamics CRM. During that time we only had the preview versions of both the OS and Office, so some quirks were naturally to be expected. Now that Windows 8 is […]
