On June 20th Microsoft started taking the cover off its next major release of Dynamics 365 Customer Engagement (formerly known as CRM): v9.0. The biggest announcements in the first day of the Dynamics 365 Preview Executive Briefing were around the client story. With the new Unified Interface (sometimes also referred to as “UCI” for Unified […]
Ready Or Not, Orion Is Coming
There’s been a huge level of interest towards my previous blog post on the updated user experience in the next Dynamics CRM version, codename Orion. A wealth of great comments have been added by #MSDYNCRM community members both here and on the LinkedIn Dynamics CRM Group thread. Thank you all for contributing into the discussion around the […]
The Next Dynamics CRM User Experience: Orion
Post updated 2013-06-26: Hi there, thanks for your interest in Orion, the next version of Microsoft Dynamics CRM. You’ve probably arrived here by following a link that promised to show you what the user interface of the upcoming application release was going to be. Unfortunately you won’t find that content here anymore. Back in March […]
Side effects of the Polaris UI
Here are some of the gotchas you can expect after switching to the new UI that is introduced in December 2012 Service Update, known by the friendly name “Polaris” release. I previously compiled a summary of the changes in the new UI and publish it as the “What’s New in Polaris” slides, but I thought […]
eXtreme CRM 2013 Rome takeaways
There are no more Microsoft Convergence events held in Europe, but luckily the eXtreme CRM organization has stepped in to arrange a bi-annual conference where all the Dynamics CRM professionals can meet up and share information & thoughts on what’s happening around the product and the surrounding ecosystem. Last year in Berlin was the first […]
Using the updated Activity Feeds to monitor Queues
As a part of the CRM Online Polaris update and the on-premise Update Rollup 12, new functionality has been added to the Activity Feeds solution. In fact, it’s no longer a separate solution but rather converted into a part of the Default Solution during the upgrade to Polaris / UR12 (see this YouTube video for […]
What’s New in Microsoft Dynamics CRM Polaris Release: The Slides
On January 21st, 2013 the official announcement on “broader availability” of the Microsoft Dynamics CRM December 2012 Service Update (formerly known by codename Polaris) was made on the CRM Connection blog. Even though not all the CRM Online organizations have yet been updated, new trials in US and shortly in EMEA & APAC will get […]
The new Polaris UI in practice
CRM Online users may have already started thinking about when their organization would be getting the December 2012 Service Update. The good news is that we have an actual release date now, but the bad news is that it’s not in December 2012. Check out this link for more details, including the release date for […]
Breaking down the Polaris and Statement of Direction documents
After the announcement in July 2012 regarding the delayed delivery schedule of the CRM Anywhere functionality, Microsoft has been promising that their updated product roadmap would be announced “soon”. Well, it took until November eventually, but we now have two new documents available from them: the Statement of Direction and Microsoft Dynamics CRM December 2012 Service […]
Future stars: Dynamics CRM roadmap news from Las Vegas
We didn’t yet get a new Statement of Direction or Release Preview Guide for the future releases of Microsoft Dynamics CRM from today’s eXtreme CRM 2012 Las Vegas keynote by Craig Dewar, titled “Microsoft Dynamics CRM – Now and In the Future”. That is scheduled to happen next week, but who wants to wait around for […]