It’s been a while already since Microsoft announced they were deprecating the Outlook Client for Dynamics 365. This announcement applied to the release formerly (and partially still) known as July 2017 Update, which everyone should rather be calling by its version number, i.e. v9.0. Since this version has only very recently become available for existing […]
What’s An “App” in Dynamics 365 Anyway?
Everywhere you look you see apps these days. Or more truthfully, you’ve been seeing them for ages already. Even in this blog I used the term “applification” over 2 years ago already, so it’s fair to say we’ve been living on the planet of apps for a long time by now. As catchy as those […]
First Glance At Dynamics CRM 2016
Another year, another major Dynamics CRM release! What a time to be alive, eh? CRM 2016 has now been published for new Online trial instances globally and will be coming available as on-premises download within the next couple of weeks. If you haven’t yet explored what’s new with Dynamics CRM 2016 then I recommend starting from […]
Configure Outlook Contact Synchronization Settings on Behalf of Your Users
The ability to get your CRM contacts automatically synchronized to your Outlook address book and mobile phone is a very handy feature in Microsoft Dynamics CRM. Why would you ever manually dial the phone numbers of your customers when you can just set them to appear in your smartphone’s list of contacts? Wouldn’t it also […]
Synchronization vs. Tracking: Understanding Activity Management Options in Dynamics CRM
Long before a company has any CRM system in place they will already have a bunch of customer facing activities like emails and appointments in the personal mailboxes and calendars of their employees. Once a CRM system is implemented, these activities will not magically disappear but rather they will continue to be a key element […]
Windows 8, Outlook 2013 and Dynamics CRM – part 2
Back in August I wrote about my initial experiences of using a Windows 8 PC with Office 2013 to connect the Outlook client to Microsoft Dynamics CRM. During that time we only had the preview versions of both the OS and Office, so some quirks were naturally to be expected. Now that Windows 8 is […]
