Tag Customer Engagement

Licensing

Renewed Dynamics 365 Licensing Guide for October 2020

Microsoft has removed the Customer Engagement and FinOps buckets from their licensing documentation and now offers a single menu of Dynamics 365 apps. What should the CE professionals now identify themselves with in this new world?

October 5, 2020
CRM Customer Engagement ERP PowerApps

News and events

End of Dynamics 365 Customer Engagement Online

I always prefer to use precise terminology when talking about the technologies that are part of my trade. Some might consider me a pedantic guy who’s always correcting some insignificant details in documents or presentations that cover Microsoft technologies but…

November 2, 2019
branding Common Data Service Customer Engagement Licensing Power Platform PowerApps

News and events

From MS CRM to Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement

Last year when Microsoft officially launched their Dynamics 365 commercial offering, it marked the end of the Dynamics CRM brand. Initially launched as “Microsoft CRM” in 2003 and then rebranded as “Microsoft Dynamics CRM” in 2005 (see the first 10…

March 9, 2017
branding Customer Engagement Dynamics 365 exam