Microsoft has removed the Customer Engagement and FinOps buckets from their licensing documentation and now offers a single menu of Dynamics 365 apps. What should the CE professionals now identify themselves with in this new world?
End of Dynamics 365 Customer Engagement Online
I always prefer to use precise terminology when talking about the technologies that are part of my trade. Some might consider me a pedantic guy who’s always correcting some insignificant details in documents or presentations that cover Microsoft technologies but aren’t using their correct names. Yeah, the customers reading them probably wouldn’t notice the difference, […]
From MS CRM to Dynamics 365 Customer Engagement
Last year when Microsoft officially launched their Dynamics 365 commercial offering, it marked the end of the Dynamics CRM brand. Initially launched as “Microsoft CRM” in 2003 and then rebranded as “Microsoft Dynamics CRM” in 2005 (see the first 10 years of the platform’s history in this blog post), the acronym “CRM” had become a […]