Tag queue

Features

CRM 2013 SP1: Case Creation and Routing – The Details

In my previous post about the new functionality included in CRM 2013 SP1 / Spring ’14 release I laid out the big picture of how case creation and routing rules relate to cases and queues in Dynamics CRM. Now it’s…

June 3, 2014
case CRM 2013 email Leo online queue releases service Service Pack 1 Spring '14

Configuration, Features, News and events

CRM 2013 SP1: Case Creation and Routing – The Big Picture

The latest Dynamics CRM Online Spring ’14 release is now rolling out to existing and new customers (starting from the US data centers) and the on-premises equivalent of CRM 2013 Service Pack 1 will soon follow is now available from…

May 24, 2014
case CRM 2013 email Leo online queue releases service Service Pack 1 Spring '14

Features

Using the updated Activity Feeds to monitor Queues

As a part of the CRM Online Polaris update and the on-premise Update Rollup 12, new functionality has been added to the Activity Feeds solution. In fact, it’s no longer a separate solution but rather converted into a part of…

January 31, 2013
activity feed Polaris queue social update rollup workflow

CRM 2013 SP1: Case Creation and Routing – The Details

CRM 2013 SP1: Case Creation and Routing – The Big Picture

Using the updated Activity Feeds to monitor Queues

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