In my previous post I explored the current Dynamics 365 Customer Engagement solution update practices and used the Playbooks feature as an example. Here’s a quick overview of what the actual Playbooks offer. The official MS documentation, “enforce best practices…
We’re living in the “post-October” era where many of the new Dynamics 365 Customer Engagement features promised in the Oct ’18 Release are materializing into the live environments. Not all of them, though, since that space train carrying the Business…
Just like last year, I was fortunate to be able to escape the chilly Finnish autumn weather to sunny and warm Orlando this September, to attend the Microsoft Ignite 2018 conference. This time my visit to Florida did not contain…
The October ’18 of Microsoft Business Applications is going to bring a whole bunch of exciting features, spread across the huge stack of products and apps that either make up or operate on the Power Platform. Much of them will…
Have you been administering organizations running on the online version of Dynamics CRM / Dynamics 365 Customer Engagement for a while now? If so, you will be familiar with this screen: That is essentially CDU in flesh. CDU of course…
While I’m over in Finland enjoying the biggest and longest heatwave ever, some of my fellow MVPs and Dynamics 365 community members were attending the first ever Microsoft Business Applications Summit this week on the other side of the globe…
It’s been around a year since Microsoft announced that Dynamics 365 Customer Engagement would be moving from the world of separate web, mobile and Outlook clients into a single Unified Interface (or UCI, as in “Unified Client Infrastructure”). At that…
Since the beginning of time, meaning early days of MS CRM, we’ve grown accustomed to the fact that record fields in Dynamics 365 Customer Engagement can be presented either via entity forms or entity views. The entity form shows the…
Build is the lead event for all things developer related in the Microsoft ecosystem. This year was the first time that the Business Applications side of MS’s stack also had dedicated tracks in the event agenda. While I didn’t attend…
