Welcome to Thinking Forward – my new blog built on top of the foundation that was laid by Surviving CRM in 2008-2019. As we’re approaching the turn of the decade, it’s a great moment to push myself into more actively exploring the world beyond CRM.
4 Stages of MS Cloud Business Apps Evolution
In the past I’ve written about the History of Microsoft CRM from it’s first 10 years. I’ve also explored how the platform evolution up until Dynamics CRM 2013 had changed the product and how we worked with it. This time I want to focus on specifically the Microsoft Cloud era. I started to think about […]
Yes, XRM Is The New Common Data Service
In November 2016 I wrote an article on LinkedIn with the title “No, Common Data Service is not the new XRM”. This was my response to the speculation that had emerged from Microsoft’s announcement of a new cloud-native platform to store, model and integrate business data with other (cloud) applications. This platform called CDS was […]
In Praise Of Code and No-Code
Two weeks ago Neil Benson wrote an excellent article on LinkedIn, as a response to a claim that everyone working as a functional consultant in a Dynamics 365 project team should also know how to write code. This really resonated with me and I shared the article, along with a bit of commentary of my […]
CRM Hindsight Is 20/20 – My Blogging Retrospective
It’s the end of another year, which means the blogosphere is filling up with “looking back” type of articles that examine the various topics discussed during the year. Analyzing past actions is activity that we all should probably spend time on a bit more frequently, although one day out of 365 is a good start. […]
History of Microsoft’s CRM Software
I recently read the news that Siebel had turned 20 years. Man, that is a respectable age for a CRM software product! Although its market share may have peaked 10 years ago already and today the discussion on the future of Siebel is now circling around the question of when will the last Siebel instance […]
