The low-code tools are making it easier than ever to have data flowing between different systems and presented in a custom UI that may bypass the original enterprise applications altogether. However, this does not free you from the requirement of having a license for these systems. Welcome to the world of multiplexing.
Looking back at what we expected from the emerging Social CRM landscape 10 years ago and what actually happened. A journey through Microsoft’s efforts in embedding social into the core features of what still used to be called Dynamics CRM.