A few weeks ago I launched a demo survey built on Voice of the Customer, the brand new survey tool from Microsoft. The goals I had for this exercise were twofold: 1) see how these type of interactive tools could…
My favorite podcast by far is CRM Audio. In fact, it’s the only podcast I regularly follow, since whenever I put my headphones on, quite often it will be for playing something from Spotify or Mixcloud to keep me from being distracted…
Spring is in the air, at least if the Dynamics CRM 2016 Spring Wave announcement is anything to go by. It’s pretty amazing that only 2 days after we were given the 2016 update for our CRM Online environment there’s…
There’s been a significant enhancement to the Dynamics CRM solution framework in the 2016 release. Here’s what the TechNet article on CRM solution segmentation promises us: To gain tighter control over what you distribute in solutions and solution patches, use…
If you haven’t worked with CRM Online using Office 365 Global Admin rights recently, you might have missed the new delivery mechanism that Microsoft has created for additional CRM functionality not included in a new Online org by default: preferred…
Another year, another major Dynamics CRM release! What a time to be alive, eh? CRM 2016 has now been published for new Online trial instances globally and will be coming available as on-premises download within the next couple of weeks.…
Do you enjoy reading news and thoughts from the world of Microsoft Dynamics CRM but wish that you could consume such content also in a “hands free” mode, by having someone talk about them rather than publish their thoughts in writing?…
