Tag design

Features

Unified Interface Form Design Notes

It’s been around a year since Microsoft announced that Dynamics 365 Customer Engagement would be moving from the world of separate web, mobile and Outlook clients into a single Unified Interface (or UCI, as in “Unified Client Infrastructure”). At that…

July 10, 2018
customization design form UCI Unified Interface usability UX

Tips

Who Is The Customer in Your CRM? (Podcast)

Recently I was invited to make my second appearance on the CRM Rocks podcast series, hosted by Markus Erlandsson. The first episode we did back in fall last year was focused on “what’s new in Microsoft Dynamics CRM 2013”, which…

December 9, 2014
customer customization data model design podcast process social

News and events

Now blogging on MSDynamicsWorld.com, too

In addition to the Surviving CRM blog right here, I have recently also published a few writings on MSDynamicsWorld.com. If you’re not familiar with the site yet, then I recommend you to take a look at their offering and subscribe to…

October 20, 2012
adoption design implementation usability