Posts, page 13 of 26

Voice of the Customer: Conditional Questions

Voice of the Customer: Conditional Questions

My favorite podcast by far is CRM Audio. In fact, it’s the only podcast I regularly follow, since whenever I put my headphones on, quite often it will be for playing something from Spotify or Mixcloud to keep me from being distracted by people talking around me. Anyway, the podcasts that Joel, George and Shawn record about […]

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eXtremeCRM 2016 in Warsaw – See You There!

eXtremeCRM 2016 in Warsaw – See You There!

As you may have heard, the long running Microsoft Dynamics CRM & ERP conference Convergence is no more. Microsoft has revised their event catalog and is now instead encouraging people to attend either the brand new Envision conference for business level discussions or Ignite for the technology platform updates. However, since both these events are […]

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Everything as a Service – Not Just Your CRM

Everything as a Service – Not Just Your CRM

Spring is in the air, at least if the Dynamics CRM 2016 Spring Wave announcement is anything to go by. It’s pretty amazing that only 2 days after we were given the 2016 update for our CRM Online environment there’s already the next batch of updates to pay attention to. Now here I was thinking […]

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CRM 2016 Solution Segmentation for The Rest of Us

CRM 2016 Solution Segmentation for The Rest of Us

There’s been a significant enhancement to the Dynamics CRM solution framework in the 2016 release. Here’s what the TechNet article on CRM solution segmentation promises us: To gain tighter control over what you distribute in solutions and solution patches, use solution segmentation. With Microsoft Dynamics CRM solution segmentation, you can export solutions with selected entity […]

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First Glance At Dynamics CRM 2016

First Glance At Dynamics CRM 2016

Another year, another major Dynamics CRM release! What a time to be alive, eh? CRM 2016 has now been published for new Online trial instances globally and will be coming available as on-premises download within the next couple of weeks. If you haven’t yet explored what’s new with Dynamics CRM 2016 then I recommend starting from […]

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Integrating Social Engagement with Dynamics CRM

Integrating Social Engagement with Dynamics CRM

Have you been looking at Microsoft Social Engagement as a solution to integrate social channels with your Dynamics CRM environment, but kept postponing your investments into the MSE application since it didn’t yet allow sending social data physically into CRM? Well, it’s time for a wake up call, since starting from MSE 2015 Update 1.2 you […]

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Your Interaction Network in Dynamics CRM

Your Interaction Network in Dynamics CRM

One of my posts that seems to remain in high demand, based on the site visitor analytics, is Advanced Queries with Advanced Find. Written over two years ago, people still tend to read it far more often than the newer posts dealing with the latest trends around Dynamics CRM or instructions on how to leverage […]

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My New “CRM Rocks” Podcast Episode Is Out!

My New “CRM Rocks” Podcast Episode Is Out!

Do you enjoy reading news and thoughts from the world of Microsoft Dynamics CRM but wish that you could consume such content also in a “hands free” mode, by having someone talk about them rather than publish their thoughts in writing? Well hey: that’s what podcasts are for! If you’re looking for episodes to download to […]

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XRM Strikes Back

XRM Strikes Back

In case you missed the announcement last week, Microsoft has acquired Adxstudio. This is simply wonderful news for anyone working with Microsoft Dynamics CRM, for a number of reasons. First of all, the Adxstudio Portals product brings in a critical piece of functionality that has so far been missing from Microsoft’s own portfolio, which is […]

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