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Features

A Million Voices: VoC Survey Results Analysis

A few weeks ago I launched a demo survey built on Voice of the Customer, the brand new survey tool from Microsoft. The goals I had for this exercise were twofold: 1) see how these type of interactive tools could…

May 8, 2016
CRM 2016 customization dashboards ExtremeCRM reports usability VoC Voice of the Customer

Tips

Your Interaction Network in Dynamics CRM

One of my posts that seems to remain in high demand, based on the site visitor analytics, is Advanced Queries with Advanced Find. Written over two years ago, people still tend to read it far more often than the newer…

October 21, 2015
activities Advanced Find dashboards search views

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Previewing the New Power BI Experience with Dynamics CRM

Around one year ago Microsoft introduced the capability to access CRM Online data via Power Query, one of the client side components of the Power BI suite. More precisely, the capability to authenticate with the already existing CRM OData feeds…

December 29, 2014
analytics cloud dashboards OData Power BI Power View reports