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Tag Social Listening

Analysis

The Social CRM that came to be: from 2010 to 2020

Looking back at what we expected from the emerging Social CRM landscape 10 years ago and what actually happened. A journey through Microsoft's efforts in embedding social into the core features of what still used to be called Dynamics CRM.

April 27, 2020
customer ecosystem event management marketing sales scrm service social social crm Social Engagement Social Listening

News and events

Integrating Social Engagement with Dynamics CRM

Have you been looking at Microsoft Social Engagement as a solution to integrate social channels with your Dynamics CRM environment, but kept postponing your investments into the MSE application since it didn’t yet allow sending social data physically into CRM?…

November 17, 2015
customization integration social Social Engagement Social Listening webcast webinar

News and events

What Convergence 2014 Europe Tells Us About 2015

What happens at Convergence rarely stays there. So was the case with Convergence 2014 Europe held this week in (supposedly) sunny Barcelona. There was a flood of #CONV14 tweets shared by the friendly attendees of this conference, which give us…

November 8, 2014
Convergence CRM 2015 Dynamics Marketing mobile releases roadmap Social Listening

News and events

What’s on the 2014 Roadmap for Microsoft Dynamics CRM?

The annual festivities of the Microsoft Dynamics Convergence event in the US have now been completed for the year 2014. This means that the outline for upcoming releases in this calendar year have also been presented to the 12K attendees…

March 9, 2014
Convergence CRM 2013 Dynamics Marketing Leo Parature releases roadmap service Social Listening Vega

The Social CRM that came to be: from 2010 to 2020

Integrating Social Engagement with Dynamics CRM

What Convergence 2014 Europe Tells Us About 2015

What’s on the 2014 Roadmap for Microsoft Dynamics CRM?

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