A few weeks ago I launched a demo survey built on Voice of the Customer, the brand new survey tool from Microsoft. The goals I had for this exercise were twofold: 1) see how these type of interactive tools could…
My favorite podcast by far is CRM Audio. In fact, it’s the only podcast I regularly follow, since whenever I put my headphones on, quite often it will be for playing something from Spotify or Mixcloud to keep me from being distracted…
As you may have heard, the long running Microsoft Dynamics CRM & ERP conference Convergence is no more. Microsoft has revised their event catalog and is now instead encouraging people to attend either the brand new Envision conference for business…
If you haven’t worked with CRM Online using Office 365 Global Admin rights recently, you might have missed the new delivery mechanism that Microsoft has created for additional CRM functionality not included in a new Online org by default: preferred…
