Watch out: the Citizen Developers are coming! They are armed with easy to approach GUI tools like Flow, PowerApps and PowerBI, and they aren’t afraid to connect to any of the 160+ cloud apps that you may or may not…
The next major release of Microsoft Dynamics 365 Customer Engagement, the July 2017 Update, has been called “the biggest release to date” by the product team. If you look at the number of features that a single release now touches,…
On June 20th Microsoft started taking the cover off its next major release of Dynamics 365 Customer Engagement (formerly known as CRM): v9.0. The biggest announcements in the first day of the Dynamics 365 Preview Executive Briefing were around the…
The truth is out there. “There” meaning the social networks in this case. Unlike with previous beta programs (TAP’s or whatever they used to be called), the July 2017 release of Microsoft Dynamics 365 Customer Engagement (in short, “CRM”) was…
The recent Business Forward event with a keynote from Satya Nadella served as the launch event for the Spring 2017 wave of Dynamics 365 product functionality. If you didn’t catch the live stream, you can see the recordings of the…
Last year when Microsoft officially launched their Dynamics 365 commercial offering, it marked the end of the Dynamics CRM brand. Initially launched as “Microsoft CRM” in 2003 and then rebranded as “Microsoft Dynamics CRM” in 2005 (see the first 10…
Happy New Year to all the Surviving CRM readers! Yes, it’s been a while since the last post, so I’m only kicking off 2017 in February this time around. That doesn’t mean there wouldn’t be anything of interest happening in…
Whenever a new version of Dynamics CRM and now Dynamics 365 (the XRM part) are released, the first thing you should review is the “what’s new” documentation that Microsoft produces for three different audiences: users, admins/customizers and developers. For the “December…
The past couple of months leading to the Microsoft Dynamics 365 commercial launch have been interesting, to say the least. A lot of things happening, but in a way that hasn’t been all too easy to grasp. I’ve started a…
The first new component of the upcoming Dynamics 365 platform that has reached a stage of public preview is the Microsoft Common Data Model (CDM). Available via PowerApps, CDM can be provisioned in your Office 365 tenant with only a…
