On July 12th it was announced in the Microsoft Worldwide Partner Conference (WPC 2010) that there will be no CRM 5.0, instead we will have a product called Microsoft Dynamics CRM 2011. Not a huge surprise, considering the other Dynamics…
In Part 1 I shared some thoughts and observations on what role cloud computing was playing at Convergence 2010 Atlanta. I also promised to get back on the other hot topic, which should not be a surprise to anyone. No,…
This year’s main event for Microsoft Dynamics product line is now over and done with. It was the second time I attended Microsoft Convergence, and the first one on US soil. Here are some of my miscellaneous notes and thoughts…
Like I mentioned in my previous post, cloud-based services are quickly becoming the default mode that people expect a CRM application to be delivered to them. Microsoft is clearly focusing their efforts on responding to this change of environment, but…
This week I attended the fifth annual CRM user days by Mepco Oy. This time the line-up included also international guests from Microsoft US and UK, namely Kim Smith and Patrick Pando. Not surprisingly, their presentations included a hefty dose…
Back from a long time of inactivity, I decided to resurrect this blog with some content taken from the recent PDC09 sessions. Just like last year, presenting the feature set of the upcoming CRM version wasn’t really the main point…
Although this excellent article by Vjekoslav Babic is written from the ERP and MS Dynamics NAV perspective, the same list holds true for the CRM side as well: Top 7 reasons why to avoid (much) customization Regressions can be tricky…
After performing the basic installation of MS CRM, you will have a system that contains the default entities with all their fields, forms and so on. The next step will be to modify the entity customizations to suit the business…
One of the integrations implemented for our CRM environment includes a feature that writes entries to a dedicated Error Log entity. This can be a convenient way to provide the end users access to error notifications, when the process itself…
As promised in my earlier post, here are some notes I wrote down during Convergence 2008 EMEA. In my opinion, the best session was “Enterprise Scalability and Performance with Microsoft Dynamics CRM 4.0” held by Amir Jafri. Not so much…
