The truth is out there. “There” meaning the social networks in this case. Unlike with previous beta programs (TAP’s or whatever they used to be called), the July 2017 release of Microsoft Dynamics 365 Customer Engagement (in short, “CRM”) was announced to the world in a three day event called Preview Executive Briefing that didn’t […]
Spring in The Dynamics 365 World
The recent Business Forward event with a keynote from Satya Nadella served as the launch event for the Spring 2017 wave of Dynamics 365 product functionality. If you didn’t catch the live stream, you can see the recordings of the various presentations here. Of if you just wants some snacks from the event, why not […]
From MS CRM to Dynamics 365 Customer Engagement
Last year when Microsoft officially launched their Dynamics 365 commercial offering, it marked the end of the Dynamics CRM brand. Initially launched as “Microsoft CRM” in 2003 and then rebranded as “Microsoft Dynamics CRM” in 2005 (see the first 10 years of the platform’s history in this blog post), the acronym “CRM” had become a […]
I’m Back! …In The CRM Rocks Podcast
Happy New Year to all the Surviving CRM readers! Yes, it’s been a while since the last post, so I’m only kicking off 2017 in February this time around. That doesn’t mean there wouldn’t be anything of interest happening in the Dynamics 365 – quite the contrary. In fact, there’s so many things going on […]
Reflecting on Dynamics 365
The past couple of months leading to the Microsoft Dynamics 365 commercial launch have been interesting, to say the least. A lot of things happening, but in a way that hasn’t been all too easy to grasp. I’ve started a lot of draft blog articles around the topic yet I haven’t written that much about […]
Dynamics 365: The Next Chapter of MS Cloud Business Apps
Have you heard about this brand new thing called “Dynamics 365” yet? If you attended or followed the WPC 2016 conference, I bet you have, since it was the big headline news for Microsoft’s partners and corporate customers that kicked off their FY17. Satya Nadella spent a significant part of the WPC keynote explaining how […]
My CRM User Experience Presentation at eXtremeCRM 2016 Warsaw
If you’re a Microsoft Dynamics CRM partner in EMEA then eXtremeCRM is definitely an event you don’t want to miss. This spring the event was arranged in Warsaw, Poland, and I had the pleasure of not only attending but also contributing to some of the content at the conference. Together with 8 other CRM MVPs, […]
eXtremeCRM 2016 in Warsaw – See You There!
As you may have heard, the long running Microsoft Dynamics CRM & ERP conference Convergence is no more. Microsoft has revised their event catalog and is now instead encouraging people to attend either the brand new Envision conference for business level discussions or Ignite for the technology platform updates. However, since both these events are […]
Everything as a Service – Not Just Your CRM
Spring is in the air, at least if the Dynamics CRM 2016 Spring Wave announcement is anything to go by. It’s pretty amazing that only 2 days after we were given the 2016 update for our CRM Online environment there’s already the next batch of updates to pay attention to. Now here I was thinking […]
First Glance At Dynamics CRM 2016
Another year, another major Dynamics CRM release! What a time to be alive, eh? CRM 2016 has now been published for new Online trial instances globally and will be coming available as on-premises download within the next couple of weeks. If you haven’t yet explored what’s new with Dynamics CRM 2016 then I recommend starting from […]