When Microsoft announced one year ago that XRM would become CDS v2.0 (officially Common Data Service for Apps), there wasn’t yet any big system redesign implemented to make this a physical reality. Today we are much further down that road…
Despite of the recently refreshed user interface of Dynamics CRM 2013 that offers a much more fluid user experience than previous versions, there are still areas in the application that are not very user friendly. Many of these revolve around…
CRM systems have a tendency to suffer from an increasing amount of entropy as time goes by. Not only does the rate of accurate information available from them decrease as data quality decays over time (especially if no one’s in…
The Import Wizard in Dynamics CRM can do a lot more than what may initially seem possible. I’ve covered some of these features in a previous article called CRM 2011 Data Import Wizard in Practice. Among these capabilities is the…
One of the most common customizations almost any organization working with customers from multiple countries will want to have in their Microsoft Dynamics CRM data model is the addition of a structured list of country names, to ensure they are…
Duplicate detection rules in Dynamics CRM are an example of a configuration item that may often be active only in production environments. Since you don’t actively enter data into development or test environments, why bother thinking too much about them?…
Update 22.3.2012: this has now been fixed in Update Rollup 7 for Microsoft Dynamics CRM 2011 (KB 2600643). Go and get the file here, unless you’re using CRM Online. Connections are a nice new feature in Dynamics CRM 2011 that…
