Looking back at what we expected from the emerging Social CRM landscape 10 years ago and what actually happened. A journey through Microsoft’s efforts in embedding social into the core features of what still used to be called Dynamics CRM.
After nearly two decades of trying to bring Microsoft’s ERP and CRM systems closer together, there is now finally a standard mechanism for moving data in near real-time between Dynamics 365 Finance and Operations apps and Common Data Service. What does having ERP data available in CDS mean for business applications customization and new app experiences?
The revenue growth from Microsoft’s cloud business across Azure, Office and Dynamics is not slowing down, based on the recent quarterly results. But how will they keep up this momentum in the future? In the earnings call Satya Nadella talks about one key concept we can expect to hear a lot more in the future: Customer Data Platform (CDP).
What were this year’s top 3 most notable themes in the world of MS business applications? We saw the rise of the low-code movement, a number of changes in the already complex licensing model of Power Platform, and the evolution of Microsoft’s data story to help organizations make better use of new AI innovations. Here are some thoughts on why these will continue to have an impact in 2020.
Licensing remains a topic that no one claims to like yet everyone keeps on talking about. October 2019 saw what was undoubtedly the biggest number of changes to Microsoft Business Applications SKUs (i.e. items that MS sells), with the end of Dynamics 365 Plan licenses and new models for licensing PowerApps & Flow. Not to […]
On the topic of Dynamics 365 and PowerApps licensing changes coming in October 2019, I earlier wrote about the biggest change in how Microsoft is separating the first party applications and the underlying platform in the new Per App pricing model. There’s another aspect in the coming licensing updates that has also caused a lot […]