On Thursday, 22nd of May, I’ll be delivering a one hour webcast on MSDynamicsWorld.com, the leading independent online publication covering all things Microsoft Dynamics. The topic of my webcast is “Microsoft Dynamics CRM 2013 Customization and the Platform Evolution”. Here’s the official description of the session: During its 11 years of life, Microsoft Dynamics CRM […]
What’s on the 2014 Roadmap for Microsoft Dynamics CRM?
The annual festivities of the Microsoft Dynamics Convergence event in the US have now been completed for the year 2014. This means that the outline for upcoming releases in this calendar year have also been presented to the 12K attendees in Atlanta as well as anyone watching the sessions via Virtual Convergence. The following roadmap […]
Bringing Customer Service Back to CRM with Parature
In case you missed the big news last week, Microsoft has acquired a company called Parature. Similar to the two marketing related service providers MS has bought earlier, Marketing Pilot and Netbreeze, this latest acquisition is intended for expanding the footprint of Dynamics CRM on the customer service side. It’s been no secret that this […]
The Next Dynamics CRM User Experience: Orion
Post updated 2013-06-26: Hi there, thanks for your interest in Orion, the next version of Microsoft Dynamics CRM. You’ve probably arrived here by following a link that promised to show you what the user interface of the upcoming application release was going to be. Unfortunately you won’t find that content here anymore. Back in March […]
eXtreme CRM 2013 Rome takeaways
There are no more Microsoft Convergence events held in Europe, but luckily the eXtreme CRM organization has stepped in to arrange a bi-annual conference where all the Dynamics CRM professionals can meet up and share information & thoughts on what’s happening around the product and the surrounding ecosystem. Last year in Berlin was the first […]
Breaking down the Polaris and Statement of Direction documents
After the announcement in July 2012 regarding the delayed delivery schedule of the CRM Anywhere functionality, Microsoft has been promising that their updated product roadmap would be announced “soon”. Well, it took until November eventually, but we now have two new documents available from them: the Statement of Direction and Microsoft Dynamics CRM December 2012 Service […]