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CDM: New Data Model For The Common Good?

The first new component of the upcoming Dynamics 365 platform that has…

  • August 29, 2016
  • Featured postsNews and events

Dynamics 365: The Next Chapter of MS Cloud Business Apps

Have you heard about this brand new thing called “Dynamics 365” yet?…

  • July 15, 2016
  • Features

A Million Voices: VoC Survey Results Analysis

A few weeks ago I launched a demo survey built on Voice…

  • May 8, 2016
  • Featured postsNews and events

My CRM User Experience Presentation at eXtremeCRM 2016 Warsaw

If you’re a Microsoft Dynamics CRM partner in EMEA then eXtremeCRM is…

  • April 27, 2016
  • Features

Voice of the Customer: Conditional Questions

My favorite podcast by far is CRM Audio. In fact, it’s the…

  • March 30, 2016
  • News and events

eXtremeCRM 2016 in Warsaw – See You There!

As you may have heard, the long running Microsoft Dynamics CRM &…

  • March 28, 2016
  • News and events

Everything as a Service – Not Just Your CRM

Spring is in the air, at least if the Dynamics CRM 2016…

  • March 6, 2016
  • Features

CRM 2016 Solution Segmentation for The Rest of Us

There’s been a significant enhancement to the Dynamics CRM solution framework in…

  • February 4, 2016
  • Configuration

Gentlemen Prefer Solutions: The Expanding Dynamics CRM Footprint

If you haven’t worked with CRM Online using Office 365 Global Admin…

  • January 16, 2016
  • Miscellaneous

CRM Hindsight Is 20/20 – My Blogging Retrospective

It’s the end of another year, which means the blogosphere is filling…

  • December 28, 2015
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For professional services provided by my company, Niiranen Advisory Oy, you can find me at:

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