The next major release of Microsoft Dynamics 365 Customer Engagement, the July 2017 Update, has been called “the biggest release to date” by the product team. If you look at the number of features that a single release now touches,…
Last year when Microsoft officially launched their Dynamics 365 commercial offering, it marked the end of the Dynamics CRM brand. Initially launched as “Microsoft CRM” in 2003 and then rebranded as “Microsoft Dynamics CRM” in 2005 (see the first 10…
Happy New Year to all the Surviving CRM readers! Yes, it’s been a while since the last post, so I’m only kicking off 2017 in February this time around. That doesn’t mean there wouldn’t be anything of interest happening in…
Whenever a new version of Dynamics CRM and now Dynamics 365 (the XRM part) are released, the first thing you should review is the “what’s new” documentation that Microsoft produces for three different audiences: users, admins/customizers and developers. For the “December…
The past couple of months leading to the Microsoft Dynamics 365 commercial launch have been interesting, to say the least. A lot of things happening, but in a way that hasn’t been all too easy to grasp. I’ve started a…
The first new component of the upcoming Dynamics 365 platform that has reached a stage of public preview is the Microsoft Common Data Model (CDM). Available via PowerApps, CDM can be provisioned in your Office 365 tenant with only a…
Have you heard about this brand new thing called “Dynamics 365” yet? If you attended or followed the WPC 2016 conference, I bet you have, since it was the big headline news for Microsoft’s partners and corporate customers that kicked…
