Have you been administering organizations running on the online version of Dynamics CRM / Dynamics 365 Customer Engagement for a while now? If so, you will be familiar with this screen: That is essentially CDU in flesh. CDU of course…
Since the beginning of time, meaning early days of MS CRM, we’ve grown accustomed to the fact that record fields in Dynamics 365 Customer Engagement can be presented either via entity forms or entity views. The entity form shows the…
It’s been a while already since Microsoft announced they were deprecating the Outlook Client for Dynamics 365. This announcement applied to the release formerly (and partially still) known as July 2017 Update, which everyone should rather be calling by its…
Everywhere you look you see apps these days. Or more truthfully, you’ve been seeing them for ages already. Even in this blog I used the term “applification” over 2 years ago already, so it’s fair to say we’ve been living…
The new Unified Interface that launched in v9.0 of Microsoft Dynamics 365 Customer Engagement gave us all the possibility to try out the next generation CRM user experience in new trial orgs or sandboxes. While the CDU process for upgrading…
Back to Florida again – at least on a mental level. In part 1 of my Microsoft Ignite conference diary I described the overall setting of Dynamics 365 in the context of the Business Applications story. This time let’s have…
The next major release of Microsoft Dynamics 365 Customer Engagement, the July 2017 Update, has been called “the biggest release to date” by the product team. If you look at the number of features that a single release now touches,…
On June 20th Microsoft started taking the cover off its next major release of Dynamics 365 Customer Engagement (formerly known as CRM): v9.0. The biggest announcements in the first day of the Dynamics 365 Preview Executive Briefing were around the…
The truth is out there. “There” meaning the social networks in this case. Unlike with previous beta programs (TAP’s or whatever they used to be called), the July 2017 release of Microsoft Dynamics 365 Customer Engagement (in short, “CRM”) was…
