Spring is in the air, at least if the Dynamics CRM 2016 Spring Wave announcement is anything to go by. It’s pretty amazing that only 2 days after we were given the 2016 update for our CRM Online environment there’s…
In my previous post about the new functionality included in CRM 2013 SP1 / Spring ’14 release I laid out the big picture of how case creation and routing rules relate to cases and queues in Dynamics CRM. Now it’s…
The latest Dynamics CRM Online Spring ’14 release is now rolling out to existing and new customers (starting from the US data centers) and the on-premises equivalent of CRM 2013 Service Pack 1 will soon follow is now available from…
Sometimes a data model that is perfectly valid on a logical level does not enable the system end users to actually leverage the data stored in it. One example of such a design is the way Microsoft Dynamics CRM handles…
The annual festivities of the Microsoft Dynamics Convergence event in the US have now been completed for the year 2014. This means that the outline for upcoming releases in this calendar year have also been presented to the 12K attendees…
In case you missed the big news last week, Microsoft has acquired a company called Parature. Similar to the two marketing related service providers MS has bought earlier, Marketing Pilot and Netbreeze, this latest acquisition is intended for expanding the…
In the previous articles (part 1 and part 2) we’ve explored how the North52 Formula Manager can be utilized in automating steps related to the sales process. This time we’ll be looking at a scenario related to service management, in an…
