Documenting what your CRM environment looks like and what changes you’ve done to it can be such a drag. Compared to how fast you can perform and publish customization changes in Microsoft CRM, writing it all down and communicating it to the rest of the organization can take a lot more time (the same goes […]
This was the first time I attended Microsoft’s Convergence, the conference for their Dynamics product family. The event turned out to be quite a positive experience. Sure, there was more than enough marketing hype for MS products, but it certainly wasn’t the only item on the agenda. Plenty of practical examples and real life success […]
One of the prominent features of Microsoft CRM’s user interface is that all records are opened into a new pop-up window. While this does make navigation quite consistent throughout the different areas of the application, the downside is that it won’t take long before you have 20 separate browser windows open and you’re forced to […]
Reinventing the wheel rarely produces a perfectly round object. This is also the case with Microsoft’s attempt to enhance the basic operation of downloading a file from a website. If you have Software Assurance for Microsoft CRM, then you will probably also have the rights to use Microsoft Dynamics Customer Source. I know, figuring out […]
In my working team we’ve only recently started to use Microsoft CRM 3.0 for organizing our own work. The CRM system has been already rolled out to 200 users globally, but these databases have been reserved solely for end customer data. Now we finally have a separate CRM environment to manage our team’s internal customer […]
Matt Witteman, an MS CRM MVP, posted a nice wish list of 14 improvements that he would like to see in the product. Out of all these, I agree with almost all of them and would take them up on my list as well, except for the first one, which is the request to have […]
If you ever need to access the MS CRM server from a remote office with not such a speedy connection, you will notice that CRM is not a particularly light weight application. In a WAN environment where the server is located in a different country or even on a different continent as the users, this […]
Another day, another Microsoft CRM blog emerges. WordPress just makes it all too easy.