Activity Feeds are a channel that’s much like Twitter: creating posts that are visible for other users who are following you. On the surface they share many of the same concepts (mentions, following, replies/comments), but there are some notable differences that may come as a surprise to a user who’s accustomed to the open communication […]
Future stars: Dynamics CRM roadmap news from Las Vegas
We didn’t yet get a new Statement of Direction or Release Preview Guide for the future releases of Microsoft Dynamics CRM from today’s eXtreme CRM 2012 Las Vegas keynote by Craig Dewar, titled “Microsoft Dynamics CRM – Now and In the Future”. That is scheduled to happen next week, but who wants to wait around for […]
Why Microsoft needs to buy Yammer
Edit 2012-06-25: it has now been confirmed, Microsoft has acquired Yammer. The rest of the post is still valid, so please do read on. There’s a rumor going around as of June 14th that Microsoft is about to buy Yammer for over $ 1 billion. While Yammer is not strictly speaking about CRM or even […]
Activity Feeds in R8: from follow to filter
One of the functional areas to receive an update in the Dynamics CRM R8 release in Q2 2012 will be the Activity Feeds, which were originally introduced as an optional solution in the previous R7 release. In R8 we’ll get the ability to filter the content of the feed, but what are the implications of […]
Top Dynamics CRM links in Q1 2012
In addition to Surviving CRM, I also maintain a blog called Microsoft Dynamics CRM Links. However, it’s not an actual blog but rather my public bookmarking service for collecting interesting tools, solutions, add-ons, services and other sites that are related to Dynamics CRM. If I discover a useful new tool on, say, CodePlex, I simply […]
Convergence 2012 in a (virtual) nutshell
Full disclosure: I didn’t actually physically attend Microsoft Convergence 2012 in Houston, Texas. However, that doesn’t mean you have to feel left in the dark, thanks to the immersive experience that is the social web of our times. With live webcasts, near-live blogging and some 6000 tweets on the #CONV12 hashtag, keeping up with the […]
Using hashtags in Activity Feed posts to automate processes
Improving internal collaboration has been the driving idea behind Dynamics CRM Activity Feeds. Even though the efficient usage of stream-like notifications may not be immediately obvious to users who’ve come to think of CRM data as permanent records presented in views, they provide a great enhancement on top of the existing customer data that focuses […]
Make CRM Activity Feeds easier to follow by creating custom groups
The functionality of the new Activity Feeds feature introduced in CRM Online R7 / CRM 2011 Update Rollup 5 is built around the concept of following specific records. This allows a very granular level of control for the users to select the specific items from which they wish to see posts on their personal wall. […]
Activity Feeds are here, so “What’s New” in CRM then?
It’s been nine months since Microsoft Dynamics CRM 2011 was released. Given the large number of new features and functionality included in the new version, I’m sure many organizations have been able to keep themselves busy with thinking about how to leverage all of them. Anyway, the time is now upon us when we see […]
Enterprise gone social – how will CRM fit in?
Call it a revolution, call it a bubble, call it what you want. One thing is for sure: social networks are not going away. Even though it still remains important to be able to manage and measure your sales funnel with the help of some tried & tested SFA tools, segment your customer database to […]