We’re living in the “post-October” era where many of the new Dynamics 365 Customer Engagement features promised in the Oct ’18 Release are materializing into the live environments. Not all of them, though, since that space train carrying the Business Applications release bits has been scheduled to run from October 2018 to March 2019, as […]
Unified Experiences in October 2018 Release
The October ’18 of Microsoft Business Applications is going to bring a whole bunch of exciting features, spread across the huge stack of products and apps that either make up or operate on the Power Platform. Much of them will be specific to an area that only some of the users or developers work with […]
Unified Interface Form Design Notes
It’s been around a year since Microsoft announced that Dynamics 365 Customer Engagement would be moving from the world of separate web, mobile and Outlook clients into a single Unified Interface (or UCI, as in “Unified Client Infrastructure”). At that time I made a prediction that this level of shift in the client technology would […]
Exploring CDS for Apps Platform Licensing (PowerApps)
When Microsoft originally made the Spring 2018 release announcement for Business Applications products and essentially promoted XRM to be the Common Data Service for Apps, they didn’t yet disclose the finer details about how the CDS for Apps license model would work outside the Dynamics 365 Apps and Plans that we’re familiar with. On May […]
Look Out for The End Of Outlook Client
It’s been a while already since Microsoft announced they were deprecating the Outlook Client for Dynamics 365. This announcement applied to the release formerly (and partially still) known as July 2017 Update, which everyone should rather be calling by its version number, i.e. v9.0. Since this version has only very recently become available for existing […]
From AppSource to Solutions to Dynamics 365 Apps
In my previous blog post I presented the various different meanings that an App can have in Dynamics 365 Customer Engagement. Now that we’re aware of this jungle, let’s grab a machete and start making our way deeper into the heart of it, to understand how a system customizer can survive in there. Before there […]
What’s An “App” in Dynamics 365 Anyway?
Everywhere you look you see apps these days. Or more truthfully, you’ve been seeing them for ages already. Even in this blog I used the term “applification” over 2 years ago already, so it’s fair to say we’ve been living on the planet of apps for a long time by now. As catchy as those […]
Activity Management Enhancements in Dynamics 365 (v8.2)
Whenever a new version of Dynamics CRM and now Dynamics 365 (the XRM part) are released, the first thing you should review is the “what’s new” documentation that Microsoft produces for three different audiences: users, admins/customizers and developers. For the “December 2016 update for Dynamics 365” a.k.a version 8.2 of what used to be called CRM, […]
CDM: New Data Model For The Common Good?
The first new component of the upcoming Dynamics 365 platform that has reached a stage of public preview is the Microsoft Common Data Model (CDM). Available via PowerApps, CDM can be provisioned in your Office 365 tenant with only a few clicks, so there’s little reason for not having a look an early look at […]
A Million Voices: VoC Survey Results Analysis
A few weeks ago I launched a demo survey built on Voice of the Customer, the brand new survey tool from Microsoft. The goals I had for this exercise were twofold: 1) see how these type of interactive tools could be used in live events like eXtremeCRM 2016 Warsaw, and 2) gain some experience on […]